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Privacy Policy for www.language-gym.com

Thank you for your interest in our website www.language-gym.com. The protection of your privacy and personal data is very important to us. We endeavour to guarantee your privacy within the framework of legal requirements and handle your personal data carefully. With this declaration we inform you about the types of personal data we collect, the purposes for which this data is collected, how it is processed and what rights you have in this regard.

Any data gathered from users is stored in a highly secure server in Digital Ocean. Please note that the only data inputted by the user is their login (could be first name/full name/student name of choice) and email. No data is shared with any 3rd parties including the staff managing the servers.

  • For users in uk.language-gym.com, the servers and data are hosted in UK
  • For users in language-gym.com, the servers and data are hosted in Singapore

1. Data Protection

Unless otherwise stated below, the provision of your personal data is neither required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide any personal data. Failure to provide any personal data has no consequences. This only applies if no other information is given in the following data processing situations.

"Personal data" is all information that relates to an identified or identifiable natural person.

2. Server Log Files

You can visit our website without providing any personal information.

You can visit our website without providing any personal information. Each time our website is accessed, usage data is transmitted to us or our web host / IT service provider through your Internet browser and stored in log data (so-called server log files). These stored data include e.g. the name of the page accessed, date and time of access, the IP address, the amount of data transferred and the requesting provider. Processing takes place on the basis of Art. 6 Para. 1 lit. f GDPR out of a legitimate interest in ensuring the trouble-free operation of our website and to improve our offer.

3. Collection, Processing and Use of Personal Data When Placing Orders

In the event of an order, we only collect and process your personal data insofar as this is necessary to fulfil and process your order and to process your inquiries. The provision of the data is necessary for the conclusion of a contract when placing an order. Failure to make this available means that no contract can be concluded. Processing takes place on the basis of Art. 6 Para. 1 lit. b GDPR and is required for the performance of a contract with you.

Your data will be passed on, for example, to the shipping companies and dropshipping providers, payment service providers, service providers for order processing and IT service providers you have selected. In all cases, we strictly observe the legal requirements. The amount of data transmission is limited to a minimum.

4. Customer Account and Registration Function

If you create a customer account with us via our website, we will only use the data you entered during registration for pre-contractual services, for the fulfilment of a contract or for the purpose of customer care, for example to provide you with an overview of your previous orders from us. Such data will not be passed on to third parties.

As part of the registration process, your consent to this processing is obtained and reference is made to this Privacy Policy. The data we collect is used exclusively to make the customer account available.

Processing takes place on the basis of Art. 6 Para. 1 lit. b GDPR.

If the opening of the customer account also serves pre-contractual measures or the fulfilment of a contract, the legal basis for this processing is also Art. 6 Para. 1 lit. b GDPR.

You can revoke your consent to the opening and maintenance of the customer account at any time with future effect in accordance with Art. 7 Para. 3 GDPR. All you have to do is notify us.The data collected will be deleted as soon as processing is no longer necessary. However, we must observe tax and commercial retention periods.

5. Newsletter Function

If you register for our newsletter, the data requested from you will be sent to us. At the same time, we save the IP address of the internet connection from which you access our website and the date and time of your registration. As part of the further registration process, we will obtain your consent to the sending of the newsletter, describe the content specifically and refer to this Privacy Policy. We use the data collected in this way exclusively for sending newsletters - in particular, such data is not passed on to third parties.

Processing takes place on the basis of Art. 6 Para. 1 lit. b GDPR.

You can revoke your consent to the newsletter being sent to you at any time with future effect in accordance with Art. 7 Para. 3 GDPR. To do this, you only have to inform us of this or click the unsubscribe link contained in each newsletter.

6. Cookies

Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. If a user calls up a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that enables the browser to be clearly identified when the website is called up again. We use cookies for the purpose of making our website more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognise your browser even after changing pages and to offer you services. Some functions of our website cannot or may not be offered without the use of cookies. For this it is necessary that the browser is recognised even after a page change.

Processing takes place on the basis of Art. 6 (1) lit. f GDPR from the legitimate interest in the purposes mentioned above.

The data collected from you in this way is pseudonymised using technical precautions. It is therefore no longer possible to assign the data to your person. The data will not be saved together with other personal data from you.

For reasons arising from your particular situation, you have the right to object at any time to the processing of your personal data based on Art. 6 (1) f GDPR.

Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting the appropriate technical settings in your internet browser, you can prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been saved can be deleted at any time. However, we would like to point out that you may then not be able to use all functions of this website to their full extent.

7. Use of Google Analytics

We use the web analytics service Google Analytics from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google") on our website. Data processing serves the purpose of analysing this website and its visitors. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookies about your use of this website is usually transmitted to a Google server in the USA and stored there.

Data is processed by Google within the European Union and also in the USA. An adequacy decision by the European Commission, the "Privacy Shield", exists for data transfers to the USA. Google participates in the "Privacy Shield" and its current status as part of this can be checked here https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI.

IP anonymisation is activated on this website. As a result, Google will shorten your IP address beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transferred to a Google server in the USA and abbreviated there in exceptional cases. Your data may be transferred to the United States. Processing is based on Art. 6 (1) lit. f DSGVO from the legitimate interest in the needs-based and targeted design of the website.

For reasons arising from your particular situation, you have the right to object at any time to the processing of your personal data based on Art. 6 (1) f GDPR.

You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by using the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en - To prevent data collection by Google Analytics across devices, you can set an opt-out cookie. Opt-out cookies prevent the future collection of your data when you visit this website. You must perform the opt-out on all systems and devices used for this to have a comprehensive effect.

You can find more information on terms of use and data protection at

https://marketingplatform.google.com/about/analytics/terms/us/ or at:

https://policies.google.com/?hl=en&gl=en

We would also like to point out that we have added the "anonymizeIP" code snippet to Google Analytics on this website, this ensures that IP addresses are recorded anonymously.

8. Use of Braintree

All potential Braintree transactions are subject to the Braintree data privacy policy. You can find further details regarding this by selecting your country at this URL: https://www.braintreepayments.com/legal/braintree-privacy-policy

9. Other Third Party Websites

We are not responsible for the privacy practices of any websites, mobile apps or other digital services not operated by us, including those that may be linked through our web pages or services, and we encourage you to review the privacy policies or notices published thereon.

10. Cloudflare

Our website uses functions provided by CloudFlare Inc, 665 3rd St. # 200, San Francisco, CA 94107, USA (“CloudFlare”).

The operator of this website uses services provided by CloudFlare. CloudFlare offers a so-called worldwide distributed content delivery network with DNS. Technically, the information transfer between your browser and our web pages is managed via the CloudFlare network. CloudFlare is thus able to analyse the data traffic between users and our websites, for example to detect and ward off attacks on our services. CloudFlare may also store cookies on your computer for optimisation and analysis - more information about this can be found here: https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-%20cookie-do-

For more information, see the CloudFlare privacy policy here: https://www.cloudflare.com/privacypolicy/

11. Data Retention Duration

After completion of the contract, any necessary data will be stored for the duration of any applicable warranty period. Thereafter, taking legal, in particular tax and commercial, retention periods into account, any necessary data is then deleted after the deadline, unless you have consented to further processing and use.

12. Rights of the Data Subject

If the legal requirements are met, you have the following rights under Art. 15 to 20 of the GDPR:

Right to information, correction, deletion, restriction of processing, data portability.

In addition, according to Art. 21 (1) GDPR, you have a right to object to processing based on Art. 6 (1) f GDPR, as well as processing for direct marketing purposes.

Contact us on request. Our contact details can be found here: [email protected].

13. Right to Lodge a Complaint with the Supervisory Authority

According to Art. 77 of the GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.

14. Right to Object

The personal data processing listed here is based on our legitimate interest in accordance with Art. 6 Para. 1 lit. f GDPR, you have the right to object to this processing at any time with future effect for reasons that arise from your particular situation.

After the objection has been made, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

If personal data processing takes place for the purposes of direct advertising, you can object to this processing at any time by notifying us. After the objection has been made, we stop processing the data concerned for the purpose of direct advertising.

15. Miscellaneous

We reserve the right to adapt or change this Privacy Policy at any time if necessary.

In the event that one provision of this Privacy Policy should be ineffective, the effectiveness of the remaining provisions is not affected.

Google records information about your +1 activities in order to improve the Google services for you and others.

To be able to use the Google +1 button, you need a globally visible, public Google profile that must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name can also replace another name that you used when sharing content via your Google account. The identity of your Google profile can be shown to users who know your email address or who have other identifying information about you.

In addition to the uses described above, the information you provide will be used in accordance with the applicable Google data protection policies available at https://policies.google.com/privacy/. Google may publish summarised statistics about the +1 activities of the users or pass these statistics on to our users and partners, such as publishers, advertisers or connected websites.

Data is processed by Google within the European Union and also in the USA. An adequacy decision by the European Commission, the "Privacy Shield", exists for data transfers to the USA. Google participates in the "Privacy Shield" and its current status as part of this can be checked here https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI.

We would like to point out that, as the provider of the website, we have no knowledge of the content of the transmitted data or of their use by Google.

If you do not want Google, Facebook, Twitter or Instagram to assign the data collected via our website directly to your profile in the respective service, you must log out of the corresponding service before visiting our website.

16. Governing Law

The competent place of jurisdiction is exclusively the court responsible at the registered office of www.language-gym.com.

Subject to other legal provisions, the website and its use, as well as the services offered in connection with the website, and all orders placed www.language-gym.com are subject to the laws of Malaysia. Any dispute must be brought in this venue and no other.

Malaysian law applies with the exclusion of the provisions of the conflict of laws and the UN sales law.

Kuala Lumpur, 31st January 2020


©EPI Language Learning Group

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